Old Mutual Trainee Call Centre Agent Programme 2026: Gain Experience in Financial Services

Old Mutual is offering unemployed South African youth the chance to gain valuable workplace experience through its Trainee Call Centre Agent Programme for 2026. This six-month fixed-term contract is ideal for individuals with Matric and proof of tertiary studies registration who want to start a career in customer service within the financial sector. The programme is based in Pinelands, Cape Town, and applications close on 22 July 2026.

Application Closing Date: 22 July 2026
Location: Pinelands, Cape Town, Western Cape, South Africa
Programme Duration: Six-month fixed-term contract
Stipend: Not specified
Minimum Qualification: Matric

Opportunity Type: Learnership (Trainee Programme)

About the Old Mutual Trainee Call Centre Agent Programme

This trainee programme is designed to provide entry-level workplace exposure in customer service, call-centre operations, and financial services administration. Successful applicants will become part of the RMM business within Mass Foundation, a key customer-facing division at Old Mutual. The role focuses on developing essential skills for handling customer interactions and understanding financial services processes.

The programme will equip trainees with the ability to respond to customer inquiries, provide accurate information, and resolve routine queries under direct supervision. It offers structured coaching and support to help participants learn call-centre procedures and meet service-quality standards. This is a great opportunity for individuals looking to build a foundation in the financial services industry.

About Old Mutual

Old Mutual is a well-established financial services group with operations across Africa. The company provides a range of financial products, customer support, and related services. Its Mass Foundation business specifically targets customers in the low- and emerging-middle-income market, aiming to improve access to financial solutions and support.

What the Learnership Offers

Successful trainees will gain practical, hands-on experience in a professional call-centre environment. The programme offers workplace coaching and support, allowing participants to learn key operational skills. Trainees will develop their ability to handle customer queries, provide accurate information, and escalate complex issues when necessary.

Participants will also learn to follow call-centre procedures and work towards meeting productivity and service-quality targets. This experience is valuable for anyone looking to build a career in customer service and the financial sector. The programme aims to foster professional development and provide a solid understanding of customer-facing roles.

Programme Duration and Location

This is a six-month fixed-term contract opportunity. The programme will take place in Pinelands, Cape Town, Western Cape, South Africa. Applicants must be available to work flexible hours within the operating times of the call centre.

Minimum Requirements

To be considered for this trainee programme, applicants must meet the following requirements:

• A Matric or Grade 12 certificate.
• Proof of registration for tertiary studies. This proof should ideally include the applicant’s full name, student number, institution name, qualification name, academic year, and registration status.
• Good communication skills.
• Basic computer literacy.
• The ability to work flexible call-centre hours.
• A customer-focused attitude.
• The ability to work under supervision.
• A willingness to learn.

Competencies Required

Old Mutual is looking for candidates who demonstrate the following skills and qualities:

• Accountability
• Verbal and written communication skills
• Computer literacy, including Microsoft Excel skills
• Office administration ability
• Customer-service skills
• Ability to meet goals
• Attention to detail
• Problem-solving ability
• Time management
• Ability to work with people
• Action-oriented approach
• Effective communication
• Customer focus
• Sound decision-making ability
• Self-awareness
• Trustworthiness
• Confidence in interacting with others
• Willingness to accept coaching
• Ability to work in a structured environment

Who Should Apply?

This trainee programme is suitable for unemployed South African youth who have completed Matric and are currently registered for tertiary studies. It is ideal for individuals seeking to gain initial workplace experience in customer service and call-centre operations within the financial services industry. If you are eager to learn, have a customer-focused attitude, and possess basic computer skills, this opportunity could be a great starting point for your career.

Required Documents

Applicants should prepare the following documents for their application:

• An updated CV that clearly highlights customer-service, administration, and computer skills.
• A copy of your South African identity document.
• A copy of your Matric certificate.
• Proof of registration for tertiary studies.
• A recent academic record, if requested.
• Any additional documents required on the application portal.

Ensure all documents are clear and legible. Certified copies may be required during the application process.

How to Apply

Applications must be submitted online through the official Old Mutual careers platform.

Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Use the following details to identify the opportunity:
Position: Trainee Call Centre Agent
Job requisition number: JR-81546

Applicants should follow these steps:

1. Visit the official vacancy page using the link provided.
2. Create a new applicant profile or log in to your existing account.
3. Complete the online application form accurately.
4. Upload your updated CV.
5. Upload the required proof of tertiary registration.
6. Attach any other supporting documents as requested.
7. Review your entire application carefully before submitting.
8. Submit your application before the closing date.

Important Notes

• Only shortlisted candidates will be contacted for further assessment.
• Late applications may not be considered.
• Applicants must meet all the minimum requirements to be eligible.
• Incomplete applications may be disqualified.
• Ensure your proof of tertiary registration is attached.
• Be prepared to work flexible weekday and Saturday shifts.
• Your CV should contain current contact details and clearly list relevant skills.
• Submit your application before 23:59 on 22 July 2026.

Closing Date

Applications for the Old Mutual Trainee Call Centre Agent Programme 2026 close on 22 July 2026 at 23:59. It is advisable to apply as early as possible to avoid any last-minute technical issues or incomplete submissions.

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