FAIS Ombud Client Care Graduate Internship 2026: Pretoria Opportunity

The FAIS Ombud is offering a Client Care Graduate Internship Programme for 2026 in Pretoria. This 12-month contract is designed for recent graduates with an Office Administration Diploma to gain practical experience in the financial services sector. Applications close on 25 September 2026.

Application Closing Date: 25 September 2026
Location: Pretoria East, Gauteng, South Africa
Programme Duration: 12 months
Stipend: Market Related
Minimum Qualification: Office Administration Diploma (NQF Level 6)
Opportunity Type: Internship

About the FAIS Ombud Client Care Graduate Internship

This internship programme aims to provide graduates with valuable workplace experience and competency-based training. It is structured to help build a pipeline of skilled individuals entering the labour market. The programme focuses on practical learning within the Client Care Department.

The internship offers a chance to work in the financial services industry, specifically dealing with client complaints. Participants will gain exposure to the processes involved in managing these complaints from registration to resolution. Mentorship will be provided by experienced professionals.

About the FAIS Ombud

The Ombud for Financial Services Providers (FAIS Ombud) is an independent regulatory body. Its main role is to resolve complaints lodged by consumers against financial service providers. The organisation operates within the financial sector, ensuring fair treatment of clients.

The FAIS Ombud plays a critical role in maintaining trust and integrity within the financial services industry. It provides a dispute resolution mechanism for consumers who have issues with financial advice or services.

Available Internship Opportunities

This programme focuses on one specific role within the Client Care Department:

• Client Care Graduate

What the Internship Offers

Successful candidates will be placed in the Client Care Department and will receive guidance from a dedicated mentor. This experience will provide exposure to various aspects of complaint handling and resolution. Participants will learn about the jurisdiction of the FAIS Ombud and how to assess complaints.

The programme offers an opportunity to work alongside experienced lawyers, financial planners, investigators, and negotiators. Graduates will develop practical skills in communication, problem-solving, and client liaison. This experience is beneficial for a career in public service or the financial sector.

Programme Duration and Location

The Client Care Graduate Internship Programme runs for a duration of 12 months. The internship is based in Pretoria East, Gauteng, South Africa.

Minimum Requirements

To be considered for this internship, applicants must meet the following criteria:

• Be a South African citizen with a valid South African identity document.
• Hold an Office Administration Diploma at NQF Level 6.
• Possess a strong academic record.
• Be computer literate.
• Demonstrate an interest in public service and the financial sector.
• Be energetic, self-driven, and deadline-focused.
• Be able to work effectively in a demanding environment.

Competencies Required

The FAIS Ombud is looking for candidates with specific skills and personal qualities:

• Strong problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure.
• Good time management and deadline management skills.
• Ability to contribute positively in a team environment.
• Presentation skills.
• Conflict-management skills.
• People-management skills.

Who Should Apply?

This internship is ideal for recent graduates who have completed an Office Administration Diploma and are looking to gain practical experience. It suits individuals interested in public service and the financial sector, particularly in client relations. If you are energetic, self-driven, and can manage deadlines in a busy environment, this opportunity could be a good fit for you.

Required Documents

Applicants should prepare the following documents for their application:

• Updated Curriculum Vitae (CV).
• Certified copy of your South African ID document.
• Certified copy of your Office Administration Diploma and academic record.
• Any other documents as requested on the application portal.

How to Apply

Applications must be submitted online through the FAIS Ombud recruitment portal.

Click here to apply for FAIS Ombud Client Care Graduate Internship 2026

Applicants can also visit the main recruitment portal to view other vacancies.

Ensure all personal details are correct and that all required documents are uploaded. Submit your application before the closing date.

Important Notes

Only shortlisted candidates will be contacted for further assessment. The FAIS Ombud reserves the right not to make an appointment. Background checks, including security screening and verification of qualifications, may be conducted on recommended candidates. Preference will be given to black female candidates and persons living with disabilities.

Closing Date

The closing date for applications is 25 September 2026. Applicants are encouraged to submit their applications well before this date.

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