Are you an unemployed young person in South Africa looking for a way to start your career? The Tenacity Customer Services Call Centre Learnerships 2026 offers a great chance to gain skills and experience in customer service. This 13-month program in Cape Town combines classroom learning with real work in a call centre.
About the Tenacity Customer Services Call Centre Learnerships 2026
Tenacity, a company in the financial services field, runs this learnership for South African youth. It takes place in the Northern Suburbs of Cape Town, Western Cape. The program lasts 13 months and mixes theory lessons with hands-on practice in customer services.
Participants study for a national qualification in Micro Finance at NQF Level 4. This prepares you for jobs in customer service, contact centres, financial services, administration, and client support. It’s perfect if you have little experience and want to enter these areas.
What You Will Gain from the Program
By joining, you get practical experience in a call centre. You also receive classroom training and earn a recognized qualification. The skills you build include customer service, business knowledge, and technical workplace abilities.
You will learn to manage customer accounts and develop communication and problem-solving skills. These can help in many industries beyond call centres. It’s a solid step toward better job prospects.
Key Responsibilities
In the program, you must attend all training sessions and complete assessments. You also submit a portfolio of evidence to show your progress. Daily tasks include helping customers via phone calls, both incoming and outgoing.
You handle queries and complaints in a professional way. Process account details accurately and solve issues using company rules. Follow policies and standards at all times.
Minimum Requirements to Apply
To qualify, you need a Grade 12 or Matric certificate. You must be 18 to 30 years old and currently unemployed. Have little or no prior work experience and not be studying full-time or part-time right now.
You cannot have done another learnership in the last 12 months. Be ready to work shifts, including weekends. Having Mathematics or Mathematical Literacy is a plus.
Skills and Competencies Needed
The best candidates show strong communication skills and a focus on customer service. You should solve problems well and handle pressure. Bring a positive attitude, strong work ethic, good time management, and flexibility.
Confidence in dealing with people is key. These traits help you succeed in the fast-paced call centre environment.
Employment Equity Considerations
Tenacity gives preference to employment equity candidates and people with disabilities. This fits their goals for workplace transformation in South Africa.
Why You Should Apply for This Learnership
This program lets you gain real work experience and a qualification. You build customer service skills and enter the financial services or call centre world. It boosts your chances for future jobs.
It’s ideal for young people ready to start in customer support. Apply early to stand out.
How to Apply
Go online to apply for the Tenacity Customer Services Call Centre Learnerships 2026. Use this link: Apply Online.
Important Notes
Commit to the full 13 months, blending training and work. Only shortlisted applicants hear back. The content from the source notes some protection, but the application is open.
Conclusion
The Tenacity Customer Services Call Centre Learnerships 2026 is a strong opportunity for unemployed youth in Cape Town. It offers skills, experience, and a qualification to launch your career. Take action now by applying and building a future in customer service.
Conversation
0 Comments